Terms of Service

1. The Service

Flexsee provides a cloud software platform for e-commerce merchants, including:

• Connecting Shopify and WooCommerce stores to sync catalog, customer, and order data.
• Behavioural event collection via web pixel / ingest APIs for model training and attribution.
• Machine learning models and rules for predictions, product recommendations, and audience building.
• Marketing integrations including Meta Ads custom audiences, Klaviyo flows, and email campaign tooling.
• Wizard flows to configure campaigns, offers, and conversion destinations.
• Flexsee Quick Pay hosted checkout with Stripe Connect for offer conversion and commission collection.
• Analytics, campaign performance, and closed-loop attribution dashboards.
• Administrative APIs, webhooks, and optional advanced features (tables, custom models) where enabled.

2. Accounts and security

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding passwords, API keys, and integration tokens. Notify us immediately of unauthorised access.
• You must be at least 18 years old and able to form a binding contract.
• One organisation account may have multiple users; you are responsible for actions taken by users you invite.
• We may suspend accounts that violate these Terms or pose security risk.

3. Fees, billing, and trials

3.1 Subscription plans

Paid plans are billed in advance (monthly or annually). Depending on your commerce platform and how you subscribed, charges may be processed through Stripe (Flexsee dashboard) or Shopify App Pricing / the Shopify Billing API (Flexsee AI Predictions embedded app). Prices and included usage limits are shown at purchase and in your billing settings. Taxes may apply.

3.2 Pay as you go

Some plans use a prepaid wallet for metered usage (e.g. predictions). Wallet top-ups are non-refundable except where required by law. Usage may be blocked when balance is zero.

3.3 Free trials and promotions

Trials or promotional credits may be offered at our discretion. We may modify or end promotions at any time. Unless stated otherwise, trials convert to paid plans at the end of the trial period if you add payment details.

3.4 Refunds and cancellation

• Subscription fees are generally non-refundable for partial billing periods.
• You may cancel renewal at any time; access continues until the end of the paid period.
• We may refund at our sole discretion or where required by consumer protection laws applicable to you.

4. Flexsee Quick Pay and Stripe Connect

• Quick Pay requires a connected Stripe account via Stripe Connect. Stripe’s terms and privacy policy apply to payment processing.
• By enabling Quick Pay, you authorise Flexsee to collect the disclosed success fee (commission) on each qualifying conversion as an application fee, as shown in your integration settings.
• You are responsible for product pricing, taxes, shipping, refunds, chargebacks, and customer service for Quick Pay orders.
• You must accept Quick Pay commercial terms in the dashboard before activating Quick Pay wizard flows.
• Quick Pay may prefill checkout using End Customer email, name, phone, and address from your connected store or offer configuration. You warrant that you have a lawful basis and any required consents to use and display that data.
• If you enable SMS (including via Twilio), you are responsible for compliance with applicable telecommunications, marketing, and privacy laws (including opt-in, opt-out, and quiet hours). Flexsee provides messaging infrastructure at your direction.
• We are not a bank, money transmitter, or payment institution — Stripe provides regulated payment services.

5. Third-party integrations

Integrations with Shopify, WooCommerce, Meta, Klaviyo, Google, Twilio, and others are subject to those providers’ terms and API policies. You must comply with their platform rules, advertising policies, and data use restrictions.

Shopify integrations require approved access to protected customer data and specific API scopes (including historical orders). Availability of data depends on Shopify approvals for the public Flexsee AI Predictions app.

We are not responsible for outages, policy changes, account bans, or data loss caused by third-party platforms. You grant us permission to access integrated accounts using credentials you provide until disconnected.

6. Merchant compliance obligations

• Comply with applicable privacy, marketing, consumer protection, and e-commerce laws in all jurisdictions where you sell.
• Provide accurate privacy notices and obtain required consents for tracking, email/SMS, audience export, and use of customer contact details in Quick Pay.
• Ensure Shopify and other platform privacy webhooks (e.g. customer redact, shop redact) can be fulfilled; disconnect integrations promptly when required.
• Do not upload or process special category data (health, biometric, etc.) unless explicitly supported and agreed in writing.
• Ensure product claims, discounts, and urgency messaging on Quick Pay pages are truthful and lawful.
• Respond to End Customer inquiries, returns, and regulatory requests for your store data.

7. Acceptable use

You must not:

• Use the Service for illegal, fraudulent, deceptive, or harmful purposes.
• Send spam, violate anti-spam laws, or harass individuals.
• Attempt to probe, scan, or compromise our systems or other users’ data.
• Reverse engineer, scrape, or resell the Service without written permission.
• Circumvent usage limits, billing, or access controls.
• Upload malware or interfere with Service operation.
• Use the Service to discriminate unlawfully or target protected classes in violation of advertising platform policies.

8. Data ownership and licence

8.1 Your data

You retain all rights to data you submit or sync. You grant Flexsee a worldwide, non-exclusive licence to host, process, transmit, and display your data solely to provide and improve the Service, support integrations, and as described in the Privacy Policy.

8.2 Models and outputs

Models trained on your organisation’s data are for your use within the Service. We do not claim ownership of your business data or model outputs specific to your organisation.

8.3 Aggregated data

We may create anonymised, aggregated statistics that cannot identify you or End Customers, and use them for analytics, benchmarking, and product improvement.

9. AI and predictions disclaimer

Machine learning outputs (scores, segments, recommendations, audiences) are probabilistic and based on historical patterns. They may be inaccurate or incomplete. You are solely responsible for business decisions, ad spend, discounting, and compliance of campaigns using Flexsee outputs.

THE SERVICE DOES NOT CONSTITUTE LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE.

10. Intellectual property

• Flexsee owns the Service, software, documentation, trademarks, and underlying technology, except for your data and third-party components.
• You may not copy, modify, or create derivative works of our software except as permitted by applicable open-source licences embedded in the Service.
• Feedback you provide may be used by us without restriction or compensation.

11. Availability and support

We target high availability but do not guarantee uninterrupted access. Maintenance, third-party outages, and force majeure may cause downtime.

Support is provided via email and in-product channels during business hours (UK time) for paid plans as described on our website. Critical security issues are prioritised.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF RESULTS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
• OUR TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO FLEXSEE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).
• We are not liable for acts of third-party platforms, payment processors, or telecommunications providers.

14. Indemnification

You will defend, indemnify, and hold harmless Flexsee and its officers, directors, employees, and agents from claims, damages, fines, and expenses (including reasonable legal fees) arising from your use of the Service, your data, your store operations, your marketing, violation of these Terms, or violation of third-party rights or laws.

15. Suspension and termination

• You may stop using the Service and cancel subscriptions at any time.
• We may suspend or terminate access immediately for breach, non-payment, fraud, security risk, or legal requirement.
• On termination, your right to access ends. We will delete or return data per the Privacy Policy and applicable law, subject to backup retention cycles.
• Sections that by nature should survive (fees owed, liability limits, indemnity, governing law) survive termination.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales have exclusive jurisdiction, except that consumers in the EEA/UK may have mandatory rights to bring claims in their country of residence where applicable.

Before formal proceedings, parties agree to attempt good-faith resolution by contacting legal@flexsee.ai within 30 days of the dispute arising.

17. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in-dashboard notice at least 14 days before effectiveness where practicable. If you do not agree, you must stop using the Service before the effective date. Continued use constitutes acceptance.

18. General

• These Terms and the Privacy Policy are the entire agreement regarding the Service.
• If any provision is unenforceable, the remainder stays in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign in connection with a corporate transaction.

19. Contact

• Legal: legal@flexsee.ai
• Support: hello@flexsee.ai
• Website: https://flexsee.ai